Berlin-based AI startup Parloa has raised $120 million in a Series C round, pushing its valuation to $1 billion and officially making it Germany’s 28th unicorn. This funding milestone follows a surge in investor interest in AI agents — software powered by large language models (LLMs) designed to automate complex tasks.
Parloa’s AI Agents Target the Future of Customer Service
Parloa develops AI customer support agents that help companies automate and enhance their customer service experiences. These agents mimic human-like conversation, resolve queries, and learn from each interaction. The platform enables businesses to offer personalized, efficient, and scalable support without needing human agents for every task.
Founded in 2018 by Malte Kosub and Stefan Ostwald, Parloa is riding the wave of enterprise AI adoption. The company joins a growing group of startups using AI to reimagine traditional business workflows.
The $120M Series C was led by Durable Capital Partners LP, Altimeter Capital, and General Catalyst, with participation from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures. This new round brings Parloa’s total funding to €214 million.
Notably, Parloa was the second German startup to achieve unicorn status on the same day. Earlier, defense-tech company Quantum Systems announced a €160M Series C round, also hitting the $1B mark.
Parloa’s rapid rise is part of a broader VC trend. In Q1 2025, European startups in the AI agent space raised over €827M, according to Sifted data. Industry experts believe this momentum is just beginning.
Recent research from Gartner predicts that by 2029, agentic AI will resolve 80% of customer service issues without human intervention. That future aligns perfectly with Parloa’s vision of AI-powered support.
“Our customers are building 1:1 relationships between AI agents and their customers,” said CEO Malte Kosub in a press release. “With each interaction, they deepen loyalty, unlock new revenue streams, and deliver hyper-personalized experiences.”
Expanding Globally with Enterprise Backing
Parloa already boasts major clients like Swiss Life and Decathlon, showing its AI agents are trusted by top-tier enterprises. The company opened a New York office in 2023 and now plans to use its fresh capital to scale operations across North America and Europe.
This expansion will focus on enhancing product capabilities, recruiting top AI talent, and accelerating enterprise partnerships.
Parloa’s pitch to companies is simple: better support at lower cost. Its AI agents can handle multiple customer interactions simultaneously, reduce wait times, and free up human teams for high-value tasks.
Unlike simple bots or scripts, Parloa’s agents understand complex queries, respond naturally, and improve over time through machine learning. This human-like experience is key to building trust and satisfaction in customer interactions.
The funding and unicorn status will help Parloa remain competitive in a crowded AI support landscape that includes players like Ada, Ultimate, and Kore.ai. However, its strong European base, advanced technology, and deep enterprise integrations give it a clear edge.
Parloa’s trajectory highlights how AI agents are becoming core infrastructure for customer engagement. Companies are no longer just experimenting with AI — they’re building their customer relationships around it.
As VC money continues to flow into this category and enterprise adoption accelerates, Parloa is well-positioned to lead the charge in automated customer service.
